Customer Experience

Influencer Marketing Decline Leaves Brands Scrambling for Authority

By Garima Sinha / September 30, 2024

From beauty queen to travel gurus, influencers have emerged as one of the powerful weapons on social media. These creators have built a whole empire with loyal followers who are crazy for them. But as their popularity grew, so did skepticism. Was this influencer phenomenon too good to be true? Let’s talk about the influencer…

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Is it Time to Ditch Points and Redefine Brand Loyalty Programs?

By Garima Sinha / September 23, 2024

Point-based brand loyalty programs feel completely outdated, and it’s time to make a major change. In today’s hyper-connected world where brands inundate users by the millions, loyalty is more about emotional connections than rewards. Brands need to reconsider their strategy to match the new consumer trends. Brand loyalty programs are just as much about perks…

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Debunking Five Common Myths About Advertising IDs

By Garima Sinha / September 10, 2024

Have you ever wondered how ads know exactly what do you want? You passively mention headphones and suddenly they’re popping up all over your Instagram and Facebook feed. Is it magic, or is your phone listening to you?   Both. Neither. The real driver behind this phenomenon is advertising IDs. It might sound like tech jargon,…

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Why Retention is the Heart of a Successful Brand Marketing Strategy

By Garima Sinha / September 6, 2024

While attracting new customers is exciting and can open revenue opportunities, a brand marketing strategy’s real success depends on the loyalty of customers who stay long and happy. Real marketing is not just about filling the bucket of customers —it’s about patching up any leaks and turning one-time buyers into loyal advocates.   Businessescan sustain growth and…

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Fostering Brand Loyalty through Audio Streaming Platforms in Audience  

By Ruchi Roy / September 5, 2024

We’ve come a long way from changing radio stations to subscribing to podcasts and audio streaming platforms. It’s been a journey of evolving audio experiences—from waiting for hours to listen to our favorite radio jockeys to simply clicking on an audiobook whenever we want.  The journey was not profound only for listeners but for businesses…

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What’s Really Behind the Rise of Dermacare Products?

By Ruchi Roy / August 16, 2024

Beauty never goes out of style— it just keeps reinventing itself. Every era has defined beauty trends, from Queen Cleopatra’s famed milk baths and intricate rituals to Elizabeth I’s iconic (but objectively poisonous) lead-based makeup.   Fast forward to today, and the beauty industry is riding yet another wave, but this time it’s all about skincare.…

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How to Bring Marketing into Voice Search Optimization: Preparing for the Future 

By Garima Sinha / August 9, 2024

Ever been hands-deep in flour, when you suddenly realize you have forgotten the next step in the recipe? Instead of tapping your messy hand on your phone or flipping through the cookbook, you say, “Hey Google, what’s next in the chicken parmesan recipe?”  Cool, back on track, and just a glimpse into the world of…

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