Customer Experience
Is Synthetic Audience an Alternative to Customer Research? Experts Explain
Customer research has got a new magic wand to play with, and it is AI. Yes, the synthetic audience — or you could simply call them AI agents of customer psyche. Imagine your brand plans to introduce a new product, and without reaching the actual target audience, you could secure reactions and feedback from the…
OpenAI ChatGPT Campaign: What Led to its Drubbing in Market
In September 2025, OpenAI rolled out its first global campaign for ChatGPT. The market was expecting something tantalizing and out of the box from a leading AI giant—and honestly, that faith wasn’t unreasonable. Instead, the campaign served relatable human moments under the banner of ‘everyday possibilities’ with ChatGPT. Within a month, it face-planted. Multiple articles…
Gen Alpha’s New Rule: Share It, See It, Delete It
While millennials devoted themselves to constructing their feeds, Gen Z became the kings and queens of the aesthetic dump, and Gen Alpha is doing something new entirely—they are creating ephemerally present, disappearing, in-the-moment content. Their new activity? A Locket “Rollcall”—a siphoning activity inside Locket, an app/widget that sends photos to friends’ home screens. Rollcall enables…
Generic CPG Digital Branding is Making the Marketing Disabled
Consumer Packaged Goods live and die by their brands. Yet in the digital world, CPG branding has faded into a sea of sameness, with brands echoing each other’s uninspired playbooks. Take Dua Lipa’s new skincare line: just another face in the celebrity crowd, blending in rather than standing out from the endless parade of star-backed…
Why You Click ‘Buy Now’: How Colors, Sounds and UX Influence Buying Decision
Have you ever clicked ‘Buy Now’ and wondered — wait, when did I actually decide to buy this? You didn’t just make a decision. You were led to make it, color by color, click by click, sound by sound. Brands are no longer just selling products; they are also creating experiences. They are designing emotions,…
Brands Make Marketing Personal Again by Going Direct-to-Fan
From “Direct-to-consumer” (D2C) to “direct-to-fan” (D2F), marketing keeps on giving in different loops and hoops. However, D2C is more about cutting the middleman, selling smarter, and capturing a higher margin. But, in today’s digital economy, brands are taking it to the next level! They want the interaction between brands and customers to be more personal…
Old School, New Rules: Nostalgia Ads That Capture Gen Z & Millennials
If there is one thing the last couple of years have taught us about branding, it’s this: everything that is old can be brand new. If it feels good enough. From Burger King’s nostalgia-inducing rebrand, to Pokémon’s revival, and Barbie’s neon pink conquest of popular culture, brands have learned that, when tapping into collective memory, it can feel refreshingly modern. Welcome to the age…
AI Personalization: The New Determiner in Holiday Shopping for Gen Z Consumers
The holiday shopping season is usually the retail industry’s comfort blanket—a reliable fourth-quarter surge to cover up weaker months. In 2025, that blanket feels thinner, and retailers are bracing for a chill. Sales are expected to grow just 1.2% during November and December, according to eMarketer’s May forecast—below the year’s 1.5% growth rate. Consumers are…
CTV vs Linear TV: How to Choose the Right Ad Spend Strategy in 2025
Some of us may remember a time when a family movie night meant arguing over who would get the TV remote control. One screen, one time, one decision for all. Jumping to now, and living rooms do not look the same: one person is streaming Netflix from the bedroom, another is binge-watching a YouTube series…
The Hidden Power of Post-Purchase Experience in Driving Retention
The sale used to be the finish line. Today, it’s only the starting line. In a crowded marketplace where products look the same and ads blur together, the post-purchase experience has become the true battlefield for loyalty. What happens in the hours, days, and weeks after customers click “buy” will determine whether they become a…
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