Customer Experience
Why You Click ‘Buy Now’: How Colors, Sounds and UX Influence Buying Decision
Have you ever clicked ‘Buy Now’ and wondered — wait, when did I actually decide to buy this? You didn’t just make a decision. You were led to make it, color by color, click by click, sound by sound. Brands are no longer just selling products; they are also creating experiences. They are designing emotions,…
Brands Make Marketing Personal Again by Going Direct-to-Fan
From “Direct-to-consumer” (D2C) to “direct-to-fan” (D2F), marketing keeps on giving in different loops and hoops. However, D2C is more about cutting the middleman, selling smarter, and capturing a higher margin. But, in today’s digital economy, brands are taking it to the next level! They want the interaction between brands and customers to be more personal…
Old School, New Rules: Nostalgia Ads That Capture Gen Z & Millennials
If there is one thing the last couple of years have taught us about branding, it’s this: everything that is old can be brand new. If it feels good enough. From Burger King’s nostalgia-inducing rebrand, to Pokémon’s revival, and Barbie’s neon pink conquest of popular culture, brands have learned that, when tapping into collective memory, it can feel refreshingly modern. Welcome to the age…
AI Personalization: The New Determiner in Holiday Shopping for Gen Z Consumers
The holiday shopping season is usually the retail industry’s comfort blanket—a reliable fourth-quarter surge to cover up weaker months. In 2025, that blanket feels thinner, and retailers are bracing for a chill. Sales are expected to grow just 1.2% during November and December, according to eMarketer’s May forecast—below the year’s 1.5% growth rate. Consumers are…
CTV vs Linear TV: How to Choose the Right Ad Spend Strategy in 2025
Some of us may remember a time when a family movie night meant arguing over who would get the TV remote control. One screen, one time, one decision for all. Jumping to now, and living rooms do not look the same: one person is streaming Netflix from the bedroom, another is binge-watching a YouTube series…
The Hidden Power of Post-Purchase Experience in Driving Retention
The sale used to be the finish line. Today, it’s only the starting line. In a crowded marketplace where products look the same and ads blur together, the post-purchase experience has become the true battlefield for loyalty. What happens in the hours, days, and weeks after customers click “buy” will determine whether they become a…
Customer Loyalty Demystified: 4 Bonds That Actually Work
Customer loyalty isn’t a program, it’s survival. For brands, it’s the thin line between being the GOAT and being ghosted. Sure, freebies and coupon codes can win a click, but can they win a customer’s mindshare? Not for long. Ogilvy’s recent study reminds us of a brutal truth: loyalty isn’t built on discounts or gimmicks.…
PayPal Offsite Ads May Revive the Ad Landscape for PayPal
PayPal just waded into programmatic advertising with Offsite Ads, turning transactions into ad fuel. This isn’t the kind of “spray-and-pray” ad targeting that guesses who you are based on your click—it’s much sharper. The age of programmatic ads. By leveraging real purchase behaviors across PayPal, Venmo, and Honey, Offsite Ads gives marketers actual shopping intent…
Surviving Google AI Search Mode: A New Game for Brands
Google rolled out its Google AI Search mode globally and made it available for its users. After introducing the AI overview, the AI search mode was another significant step that was thought out by the company’s executives and Sundar Pichai. How many more options can the search bar hold for now? First, search, lens, Voice…
AI Backlash is Back in Big Brands Because of This Major Reason
AI backlash has made its comeback. LinkedIn posts and Reddit discussions are not the usual suspects behind the backlash — this time, it is quarterly reports and CEOs backtracking on their AI views. AI has been gaining momentum for a decade. However, the push toward AI adoption has increased in the past couple of years.…
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